By creating an account or using Unavia, you agree to these terms. You must be at least 18 years old, provide accurate information, keep your account secure, and comply with applicable laws.

Unavia provides technology that helps clients discover and engage independent workers. Workers are not employees, agents, or representatives of Unavia. Users decide whether to work together and are responsible for agreeing on the scope, timing, price, and suitability of the work.

Payment processing is provided by third parties such as Stripe and may be subject to additional terms. Any price, platform fee, authorization, cancellation condition, and payout timing shown before confirmation forms part of the transaction. Report a payment or work problem promptly through support so available records can be reviewed.

A verification badge means specified information or documents were reviewed; it is not a guarantee of skill, licensing, safety, identity beyond the check performed, or future conduct. Reviews should reflect genuine completed experiences. Clients remain responsible for confirming that a worker is appropriate and legally qualified for the requested work.

Workers who accept jobs through Unavia do so as independent contractors. They are not employees, agents, or representatives of Unavia, and no work order creates an employment relationship with us.

Engaging a worker through Unavia does not make a client their employer either, provided the client does not direct the work in a way that creates an employment relationship under applicable law. If you believe an arrangement has been misclassified, contact [email protected] — classification is determined by the substance of the relationship under Ontario law, not by this document alone.

Money is authorized on the client's card when a booking is confirmed, but not captured until the work is marked complete. An authorization is a hold, not a charge.

A client may also dispute a charge directly with their bank instead of using the process above. When that happens the funds are withdrawn from Unavia by the card network while the dispute is investigated, regardless of what was agreed here. Where the work was performed as agreed, Unavia absorbs the loss — we do not claw back a worker's earnings for a dispute they did not cause. Where the work was not performed as agreed, was misrepresented, or the account acted fraudulently, we reserve the right to recover the amount from the worker's future earnings or account balance. Repeatedly disputing charges instead of using the in-app process may result in suspension.

Reporting a problem freezes the payment immediately and routes the job to our team. We review the messages, timestamps, and records available to us and decide whether to release, partially release, or refund, usually within 5 business days. Released holds and refunds are processed by our payment provider and typically appear within 5–10 business days depending on your bank. Service fees are refunded whenever the underlying payment is refunded — we do not keep a fee on work that did not happen.

Unavia may not be used to arrange, offer, or solicit:

Both sides are responsible for declining work that falls into these categories. Posting or accepting prohibited work may result in immediate suspension. If you are unsure whether something is permitted, ask before posting.

If someone is in immediate danger, call 911 first. Report to us afterwards — do not wait for us before getting help.

Report an incident as soon as you are safe, and within 72 hours where possible, at [email protected] or through Help in the app. This includes injury, property damage or theft, threats, violence, harassment or discrimination, impairment, requests to move payment off the platform, and anyone who appears to be under 18.

We are not an emergency service and cannot dispatch help. We do not provide insurance for injury, property damage, or loss arising from a job — both sides should consider their own coverage. Blocking someone in the app stops their contact immediately and does not require our review.

You keep ownership of content you submit. You grant Unavia permission to host, display, process, and use that content as needed to operate, secure, promote, and improve the service. Do not upload content you do not have the right to use.

We may limit or suspend access when reasonably necessary to investigate safety issues, fraud, legal risk, non-payment, or violations of these terms. You may stop using Unavia at any time, subject to outstanding transactions and records we must retain.

Unavia is provided on an “as available” basis. To the extent permitted by law, Unavia does not guarantee uninterrupted availability, a particular worker or job, or the quality or outcome of services arranged between users. Nothing in these terms excludes rights or liability that cannot legally be excluded.

We may update these terms as Unavia evolves. Material changes will be communicated where required. Questions can be sent to [email protected].